Support
Write to us
Email hello@yuniapp.co.uk. Replies usually come within two working days.
If something is broken, open Settings → About in the app and tap Account ID to copy it, then paste it into your email. It lets us look at your account instead of asking you to describe the problem twice.
The daily reminder stopped arriving
Open Settings → Notifications in Yuni and check that Daily Tip is switched on. Skipping the notifications step during setup left it off, and nothing turned it back on. Version 2.6.5 fixes that.
Then open iOS Settings → Notifications → Yuni and make sure Lock Screen, Banners and Sounds are all enabled. When an app is set to Deliver Quietly, reminders land in Notification Centre with no banner and no sound, which looks like nothing arriving.
Restoring a purchase on a new device
Settings → Restore Purchases. Use the same Apple Account that made the original purchase. Subscriptions themselves are managed by Apple, so cancelling or changing a plan happens in iOS Settings under your name, then Subscriptions.
Deleting your data
Settings → Delete All Data clears everything stored on your device. If you signed in with Apple or Google, email us and we will remove the synced copy from our servers as well. See the Privacy Policy for what is stored and when.
Reporting a bug or asking for a feature
Settings → Report a Problem and Settings → Send Feedback both reach the same inbox as the address above, with your app version attached. Feature requests shape what gets built next, so say what you want and why.
Medical disclaimer
Yuni estimates cycle phases from average patterns and what you enter. It supports a relationship. It is not a medical device and is not built for diagnosis, contraception or planning a pregnancy.